If you need help, we have a list of frequently asked questions and answer
No. There is no set-up fee or any hidden cost for AmzRush. You can sign up for a free plan. Also, you are free to change your plan at any time.
Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. That leaves you with a large number of satisfied buyers who are not leaving positive ratings.
AmzRush automatically sends a personal email to each of your customers requesting positive feedback. More positive feedback will improve your overall rating on Amazon, and limit the effect of occasional negative feedback ratings.
Proactive communications can also let your customers know that you care about their buying experience, and can give you the opportunity to address issues before they become a larger problem.
Absolutely. Amazon encourages you to provide good customer service and to solicit feedback from your customers in order to be a successful merchant. Amazon policy does not generally permit sending marketing messages to customers, however.
While each merchant is different and there is no exact formula, there are some guidelines that any feedback request email should follow:
Over time, we encourage you to experiment with different approaches to your customer communications so that you will find the approach that’s best for your particular business.
Yes, AmzRush allows you to send up to five emails per order (however, in many cases, sending less than five emails per order may be advisable). AmzRush allows you to build campaign rules, making it possible to trigger subsequent emails based on desired customer actions and other criteria.